Refund and Returns Policy
• You can make changes to your order prior to dispatch. Once the order is dispatched, no changes or cancellations can be made.
• For hygiene reasons, products once delivered cannot be returned or exchanged.
• If the delivered products are broken, damaged, expired, or if any items are missing, please contact us within 2 days of receiving the order. We will resolve the issue as quickly as possible.
• For claims of product damage, a proof of opening video is required, to be submitted within 2 days of delivery. The video must include the full unboxing process from start to finish (from opening the sealed box to showing the damaged product).
• Claims without an unboxing video or claims submitted after 2 days of delivery will not be entertained.
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